British Airways wrongly tells passengers flights are cancelled in strike chaos

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British Airways has apologised after some passengers were wrongly told their flights were cancelled amidst strike chaos An “email error” meant that travellers not affected by the three-day strike next month were told to rebook BA pilots are to go out on strike on September 9, 10 and 27 which has caused upheaval for passengers Customers have inundated BA customer services to ask for information and make flight changes but have failed to get through due to a log jam A BA spokesman said: “We are sorry that some customers received an email in error to say that their flight had been cancelled on non-strike days We are getting in touch with all those customers this afternoon to clarify that their flight will go ahead as planned “We are sorry for any confusion and inconvenience this has caused.” He clarified that some flights on non-strike days have also been affected The British Airline Pilots Association (Balpa) announced the strikes on Friday after 93% of its members rejected an 11 5% pay rise across three years. Scott Kishere has told of how he had booked a “trip of a lifetime” for his tenth wedding anniversary which was now in doubt and he had phoned BA more than 100 times without getting through He said: “My wife and I have been told that our flight to Toronto has been cancelled “This was a full package we booked through BA for our 10-year wedding anniversary I have made over 100 attempts to contact them for a refund and they’re not answering “Until we get a refund we do not have the money to rebook our trip of a lifetime “With the days counting down it now looks unlikely we will be able to celebrate our 10-year anniversary as expected ” Scott also plans to travel for the Chicago marathon a week after the strikes and is unsure even if that trip will be affected He said: “We have worked so hard for these trips and BA do not have the decency or customer care to support us “For them this has been on the cards for a long time and I cannot believe they didn’t have a contingency in place ” Others affected include Chris Deverell, 36, who had booked to watch the Rugby World Cup in Japan with his father, who said “so far I have not heard anything from BA as to whether it’s going to be cancelled or not” Balpa has said more strike dates could still be announced and that they are taking industrial action “as a last resort”

 

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